by Thinus Ferreira
MultiChoice Zambia is shutting several shops and service centre outlets across Zambia at the end of the month that will see over 100 people lose their jobs.
MultiChoice in response to a media query confirmed to TVwithThinus that it is shuttering branches across Lusaka and Kitwe at the end of June as part of "a business optimisation process" with others elsewhere in the country to follow.
Over 100 people working in Eastpark Mall in Lusaka, the ECL Mall and others will close down at the end of this month.
"MultiChoice Zambia will be implementing a business optimisation process and to this effect, we will be restructuring our branches and migrating service to our full-service centre agencies The impacted branches are ECL Kitwe, Ndola Rekays, East Park and Manda Hill," MultiChoice Zambia says in a holding statement.
"The objective is to optimise and integrate customer experience in line with the mission to deliver value to customers by making great entertainment more accessible through cutting-edge technology. The business is optimising its operations to align with an advanced customer service delivery model, whilst increasing agility amidst challenging economic conditions," the company says.
"Operating in an industry driven by advancing technologies, the business must continue to drive efficiencies, whilst being responsive to evolving customer needs to ensure that the business remains relevant, competitive and sustainable in a challenging macro-economic environment," says Leah Kooma, MultiChoice Zambia managing director.
"As a responsible corporate citizen, we have worked hard to minimise the impact of this change on our people and remain committed to supporting all staff that will be affected. The process is guided by the labour laws of Zambia."
